Frequently asked questions

Yes. Our crews arrive fully equipped with professional-grade tools and products, including eco-friendly options on request. You don't need to provide anything but access to the space.

Every Atelier Maids team member is our own employee, never subcontracted, and is fully insured, bonded, WSIB-covered, and background-checked before they set foot in your space.

For weekly and daily clients, yes. A consistent, dedicated crew learns your space and priorities, which is how we keep the standard high and predictable. When someone is off sick or on vacation, we send a trained backup who already has your checklist, so the visit still happens and nothing slips.

Carefully, and always with the same vetted people. Keys and codes are documented and held securely, only the crew assigned to your account can access them, and we follow whatever entry and alarm process you set. Because our cleaners are our own background-checked employees, the people with access to your building do not change without you knowing.

We quote a clear, flat rate based on your space and schedule, with no hourly surprises. As long as the details you give us are accurate, the price you're quoted is the price you pay.

No. Our programs run month to month. We would rather keep you because the work is good than because a contract says you have to stay, so if you ever need to pause or stop, reasonable notice is all we ask.

We are fully insured and bonded, so on the rare occasion something breaks, you are covered. Tell us and we will make it right quickly. Our crews are trained to treat your space and everything in it like their own, which is why it almost never comes up.

Tell us within 24 hours and we'll return to make it right at no charge. Every clean is backed by our 100% satisfaction guarantee.

Absolutely. Most of our commercial clients prefer early-morning, evening, or overnight cleaning so the workday is never interrupted.

Yes. One-time deep cleans, move-in/move-out, seasonal refreshes, and post-construction cleaning are all available alongside our recurring programs.

We serve offices and commercial spaces across the Greater Toronto Area, including Toronto, Mississauga, Vaughan, Markham, Richmond Hill, Oakville, and more.